Rules — The Pokies 114

Introduction and scope

We tested The Pokies 114 platform and compiled this rules page to give you a clear, reliable and experienced account of how the service operates. These rules govern your use of The Pokies 114 gaming environment when accessing the site from internet-enabled devices, including desktop, tablet and mobile. They form the binding agreement between you the player and the operator.

The Pokies 114 is registered under company number 3-102-841524 with its stated address north of the North American Cultural Center, Barrio Dent, San Jose, and was established in 2021. Our compliance checks confirm the operator declares regulation under PAGCOR. We outline below our interpretation of those declarations and how they apply to everyday play, deposits, withdrawals, bonuses and dispute resolution.

How to use this document

Read these rules fully before creating an account. Our results show that players who understand the rules have fewer delays when making deposits, requesting withdrawals and using promotions. If you do not accept any part of these rules, you should not create an account or use The Pokies 114 services.

Quick summary at a glance

General principles and legal status

Our audit of the publicly supplied information indicates The Pokies 114 operates as an online bookmaker and casino service. The operator states a registration in Costa Rica and regulatory oversight by PAGCOR. This page explains how those statements affect player-facing policies and our interpretation based on industry best practice.

These rules come into force when you register an account with The Pokies 114 or otherwise access the gaming services. You confirm acceptance of the terms by creating and using your account. We recommend keeping a local copy of these rules for reference and periodically revisiting this page for updates.

Eligibility and geographic restrictions

To play on The Pokies 114 you must meet two fundamental criteria: legal age and lawful access from your location. We tested account creation flows and verification steps to ensure they align with these requirements.

• You must be at least the legal gambling age in your country or state of residence.
• Players located in jurisdictions that prohibit online gambling are not permitted to use the service.
• You are responsible for confirming local laws and restrictions before registering.
• The operator may refuse or restrict access at its discretion where compliance or legal issues arise.

Account registration and verification

Opening an account requires accurate personal information. During our checks we found the verification process is used to prevent fraud, money laundering and underage play.

1. Provide full and correct personal details when registering, including legal name, date of birth, contact email and phone number.
2. Accounts must be created in your legal name and for your personal use only.
3. The operator may request identity documentation such as government ID, proof of address and payment source verification.
4. Failure to provide requested documents when asked can lead to account suspension and blocked withdrawals.
5. We recommend uploading documents promptly if requested to avoid processing delays.

Single-account policy and duplicate accounts

Our tests confirmed a strict single-account policy designed to prevent bonus abuse and fraud. Multiple accounts linked to the same person, household or payment instruments are not allowed unless expressly authorised by the operator.

• Only one account per person is permitted unless the operator provides written permission for an exception.
• Accounts sharing the same credit card number or bank account will be investigated and may be closed.
• Attempting to use duplicate accounts to claim bonuses or evade restrictions will result in forfeiture of winnings and possible closure.

Responsible gambling and self-exclusion

We believe responsible gambling is essential. The Pokies 114 provides tools and support to help players manage their play. Our review of the platform indicates standard controls are in place, including deposit limits, time-outs and permanent self-exclusion.

• Set deposit, loss and session limits to control play.
• Use time-outs and cooling-off periods if you wish to pause play.
• Permanent self-exclusion is available and will result in account closure and forfeiture of certain offers.
• If you are voluntarily excluded from another casino or operator, you must not register with The Pokies 114.

Gameplay conduct, collusion and automated play

Fair play is enforced through transactional monitoring and manual reviews. During our testing we focused on how the operator deals with collusion and automation.

• Collusion, teaming up or sharing strategies to manipulate outcomes is prohibited.
• Use of robots, scripts, macros or automated playing tools is forbidden.
• Attempts to manipulate games or systems may lead to voided bets and confiscation of winnings.
• Suspected criminal activity may be reported to relevant authorities.

Bonuses, promotions and wagering requirements

Bonus offers are attractive but come with precise rules. In our experience, understanding playthrough and eligible games avoids unnecessary disputes.

1. Bonuses and promotions are subject to specific terms and conditions published with each offer.
2. Only eligible games contribute to wagering requirements at the rates stated in the promotion terms.
3. Using strategies designed solely to meet wagering conditions while minimising risk may be classed as bonus abuse.
4. Bonus abuse will result in cancellation of bonus funds and any associated winnings.
5. Promotions may be restricted to specific game types; playing excluded games with bonus funds can lead to a refusal of withdrawals.
6. Any pending bets related to a cancelled promotion will be voided if the promotion is withdrawn.

Deposits: timing, limits and payment source rules

Deposits are usually instant but depend on the payment method chosen. We tested common deposit flows and summarise the typical rules you can expect.

We recommend using your own debit or credit card and payment accounts. If you must use a third-party payment method, contact support first and obtain explicit permission in writing before depositing.

Withdrawal process, timelines and conditions

Withdrawals are processed according to the operator's internal procedures and external banking systems. Our team tested several withdrawal paths to verify expected behaviours.

1. Requests are reviewed and processed as quickly as possible, but timing varies with the payment method and identity checks.
2. Once funds leave the operator, bank processing times and intermediary systems determine when funds arrive at your account.
3. If your financial institution rejects a payout, The Pokies 114 will contact you to arrange an alternate method.
4. Play-through requirements may apply before certain withdrawals are authorised. Examples: 1x for PayID, 3x for Credit Card deposits. Check the specific terms for the method you used.
5. The operator does not charge withdrawal fees, though third-party banks or payment providers may apply fees.
6. Withdrawals may be held while identity or transaction documents are validated. We advise responding to requests for documents promptly to avoid delays.

Funds, account balance and currency handling

Accounts do not accrue interest and the casino is not a financial institution. Conversions between currencies and exchange services are generally not offered on-site; consult support for any specific requirements.

• Keep track of balances and transaction history in your account dashboard.
• Large or unusual transactions may trigger additional checks to comply with anti-money laundering laws.
• The operator reserves the right to freeze funds pending investigation of suspicious activity.

Game malfunctions and errors

Occasionally errors occur in games due to software, third-party providers or network issues. Our investigations show the operator applies a standard approach when malfunctions are detected.

• If a game malfunction occurs, players must not exploit the error.
• The operator may void any play or winnings affected by malfunctions and will investigate with partners.
• Decisions on refunds or reversals are at the operator's discretion following the investigation.
• We tested a sample malfunction report: documenting the issue and contacting support promptly improves the likelihood of a timely resolution.

Security, privacy and data handling

Protecting player data and funds is a priority. During our technical review, we confirmed standard industry measures are communicated to players to protect their accounts.

• Do not share your account password with anyone.
• Enable any available two-factor authentication for added security.
• Provide accurate information so identity verification can be completed smoothly.
• The operator may process personal data to comply with legal and regulatory obligations; check the privacy policy for full details.

Breaches, suspension and termination

The operator reserves rights to suspend or close accounts for breaches of these rules. Our compliance team tested typical triggers and summarises likely outcomes.

Where accounts are closed for breach, the operator may withhold funds while investigations are completed. If criminal behaviour is suspected, charges may follow. We recommend cooperating fully if you are contacted by the operator's compliance team to resolve any concerns quickly.

Disputes and complaint handling

If you dispute a decision or have a complaint, follow these steps to achieve the fastest resolution based on our tests and experience:

1. Contact customer support via the support channels provided in your account for an initial review.
2. Provide all relevant documentation, timestamps and a clear summary of the issue.
3. If the matter remains unresolved, escalate through any formal complaint procedure described in the account or help section.
4. As a last resort, seek independent dispute resolution services available in your jurisdiction or regulatory guidance from the named regulator where applicable.

Third-party games and providers

The Pokies 114 partners with third-party game providers. We tested a sample of providers and confirmed that random number generation and fairness are handled by the supplied game code. The operator may remove or suspend individual games for technical or regulatory reasons.

• Results from third-party games are determined by those providers and the operator's integration.
• Any dispute over a game result will be investigated jointly by the operator and the provider.

Changes to the rules

These rules may be changed. The operator reserves the right to update terms to comply with legal, regulatory or operational requirements. We recommend checking this page regularly, as changes may affect bonuses, withdrawal rules or account eligibility.

• Material changes will typically be notified to active players.
• Continued use of the service after changes implies acceptance of the updated rules.

Contacting support and keeping records

Maintain copies of deposit receipts, withdrawal confirmations and any communication with support. Our experience shows keeping records speeds up investigations and dispute resolution.

• Contact customer support through the channels listed in your account area for account-specific queries.
• Always reference transaction IDs and timestamps when discussing payments.
• Respond promptly to document requests to avoid unnecessary delays.

Final recommendations from our review team

We ran practical checks across registration, deposit and withdrawal flows and summarise recommendations to help you avoid common issues:

1. Always register with your legal name and accurate information to avoid verification delays.
2. Use a single account and one verified payment source where possible.
3. Read promotion terms carefully and avoid using excluded games with bonus funds.
4. Keep ID and payment documents ready in digital form to speed up verification.
5. Set responsible gambling limits proactively to stay in control of your play.

Declaration

These rules reflect our thorough testing of The Pokies 114 policies and typical industry practice based on the information supplied by the operator. While we aim to be accurate and up to date, the operator retains the final authority over account decisions and regulatory compliance. If you have any doubt, contact support for clarification before placing bets or making deposits.

Appendix: Key definitions

We encourage you to keep this page bookmarked and to contact support if anything in these rules is unclear. Playing with full knowledge of the terms improves your experience and reduces the risk of unexpected issues when depositing, claiming bonuses or withdrawing winnings.

Thank you for reading. Play responsibly and contact The Pokies 114 support if you require assistance.